Shipping & Handling Policy

Shipping PolicyOrders are processed Monday - Friday until 3pm.
Orders received after 3pm are generally processed the following working day.

- Orders with chilled products are couriered overnight and delivered the next day (Tue-Fri).
- Auckland Metro weekday deliveries are kept refrigerated until delivered.
- Please allow 2 - 5 working days for delivery of non-chilled orders.
We cannot overnight Chilled Products to rural addresses!
      (check your address here: http://www.nzcouriers.co.nz/checkit)
- Same Night Evening Delivery is for Auckland Central only.
      (check your address here: http://urgenttonight.co.nz)
- Saturday Delivery is for major urban areas only.
      (check your address here: http://www.nzcouriers.co.nz/checkit)
- No deliveries on public holidays.
- We cannot deliver to PO Boxes. Please provide a physical address.
- Customer assumes all risk for Chilled Products sent to an incorrect or rural address.
- A rural delivery charge of $5.00 may be applied to your order.
- All fees include handling and GST. 

 

FREE STANDARD SHIPPING

Auckland: Orders over $100 

Nationwide: Orders over $150

Auckland with Chilled Products: Orders over $150  

North Island with Chilled Products: Orders over $200 

South Island with Chilled Products: Orders over $300

 

ORDERS WITHOUT CHILLED PRODUCTS

Small Items: $3.95 

Auckland City: $5.95  (Not Waiheke Island)

Urban Delivery: $8.95  

Rural Delivery: $12.95

 

ORDERS WITH CHILLED PRODUCTS
Chilled Good

Every order containing a product from the fridge or freezer must be sent with a minimum of one ice pack (+$1.50). Orders with chilled products are couriered overnight (Mon-Thur) and delivered the next day (Tue-Fri). The ice pack will keep products cool for up to 24 hours in transit.  Additional Reusable Ice Packs and/or a Poly Box may be purchased separately. Please note that frozen products may defrost in transit and should be refrigerated.Poly Box may prevent frozen items from thawing. We cannot overnight to rural addresses! To check your address please visit www.nzcouriers.co.nz/checkit or assume all risk!

Auckland City: $7.95  (Auckland Metro deliveries are kept refrigerated until delivered)

Waiheke Island: $9.95  

Short Haul: $9.95  (Whangarei to Hamilton)

North Island - Under 3kgs: $9.95 

North Island - Over 3kgs: $14.95 

South Island - Under 3kgs: $12.95

South Island - Under 5kgs: $17.95 

South Island - Over 5kgs: $24.95 

 

SAME NIGHT DELIVERY AUCKLAND CENTRAL ONLY 
(Order Mon-Fri before 3pm, delivery between 6-9pm)

Auckland Central: $12.95
>> View Courier Delivery Area Map <<

 

SATURDAY DELIVERY - URBAN AREAS ONLY 
To check your address please visit www.nzcouriers.co.nz/checkit

North Island - Under 3kgs: $14.95

North Island - Over 3kgs: $19.95

South Island - Under 3kgs: $17.95

South Island - Under 5kgs: $22.95 

South Island - Over 5kgs: $29.95 

 

INTERNATIONAL ORDERS
To enquire about international orders please email nathan@thecrueltyfreeshop.co.nz 

Australia: $9 per 500g  (1-2 Weeks)

Worldwide: $19 per 500g  (2-3 Weeks)

 

 

PLEASE NOTE: If an item you ordered is out of stock we will remove it from your order. Payments for online orders will be processed only after all goods have been picked to ensure that you will only be charged for what you receive. Credit card information is stored until your order has been processed.