Shipping & Handling Policy

Shipping PolicyOrders are processed Monday - Friday until 3pm.
Orders received after 3pm are generally processed the following working day.

- Chilled orders are shipped overnight (Mon-Thur), and delivered the next working day (Tue-Fri).
- Please allow 2 - 5 working days for delivery of non-chilled orders.
We cannot overnight Chilled Goods to rural addresses!
      (check your address here: http://www.nzcouriers.co.nz/checkit)
- Urgent Tonight Delivery is for Auckland Central only.
      (check your address here: http://urgenttonight.co.nz)
- Saturday Delivery is for major urban areas only.
      (check your address here: http://www.nzcouriers.co.nz/checkit)
- No deliveries on public holidays.
- We cannot deliver to PO Boxes. Please provide a physical address.
- Customer assumes all risk for Chilled Goods sent to an incorrect or rural address.
- A rural delivery charge of $5.00 may be applied to your order.
- All fees include handling and GST. 

FREE IN-STORE PICK-UP
(Pick-up from The Vegan Shop)

Temporarily Discontinued

 

FREE STANDARD SHIPPING

All Auckland non-chilled orders over $100 

All Nationwide non-chilled orders over $150

All Auckland chilled orders over $200  (NO Rural Deliveries!

All North Island chilled orders over $250  (NO Rural Deliveries!)

All South Island chilled orders over $300  (NO Rural Deliveries!

 

ORDERS WITHOUT CHILLED GOODS 

Small Items: $3.95  (Gift Certificates / Stickers / Lip Balm / Cosmetics)

Auckland City: $5.95  (Not Waiheke Island)

Urban Delivery: $8.95  (Towns & Cities) 

Rural Delivery: $13.95

 

ORDERS WITH CHILLED GOODS
Chilled Good

Every order containing an item from the fridge or freezer (*Chilled Good) must be sent with a minimum of one ice pack (+$2.90). Chilled Orders are shipped overnight courier and delivered the next day. The ice pack will keep products cool for up to 24 hours in transit.  Additional Reusable Ice Packs and/or a Poly Box may be purchased separately. Please note that frozen products may defrost in transit and should be refrigerated.Poly Box may prevent frozen items from thawing. We cannot overnight to rural addresses! To check your address please visit www.nzcouriers.co.nz/checkit or assume all risk!

Auckland City: $7.95  

Waiheke Island: $9.95  

Short Haul: $9.95  (Dargaville & Whangarei to Hamilton & Thames)

North Island - Under 3 kgs: $9.95 

North Island - Over 3 kgs: $14.95 

South Island - Under 2 kgs: $12.50

South Island - Under 4 kgs: $17.50 

South Island - Over 4 kgs: $24.50 

 

SAME-DAY EVENING DELIVERY AUCKLAND CENTRAL ONLY 
(Order Mon-Fri before 3pm, delivery between 6-9pm)

Auckland Central: $12.00
>> View Courier Delivery Area Map <<

 

SATURDAY DELIVERY - URBAN AREAS ONLY 
To check your address please visit www.nzcouriers.co.nz/checkit

North Island - Under 3 kgs: $14.95

North Island - Over 3 kgs: $19.95

South Island - Under 2 kgs: $17.50

South Island - Under 4 kgs: $22.50 

South Island - Over 4 kgs: $29.50 

 

INTERNATIONAL ORDERS

Australia: $9 per 500g  (1-2 Weeks)

Worldwide: $19 per 500g  (2-3 Weeks)

To enquire about international orders please email nathan@thecrueltyfreeshop.co.nz

 

PLEASE NOTE: If an item you ordered is out of stock we will remove it from your order. Payments for online orders will be processed only after all goods have been picked to ensure that you will only be charged for what you receive. Credit card information is stored until your order has been processed.